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At Urban Edge, we want you to be happy with your purchase. If your order isn’t quite right, you may request an exchange in accordance with the following policy.
Exchange Eligibility
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Exchange requests must be made within 7 days of receiving your order.
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Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
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Items showing signs of wear, damage, washing, or alteration will not be eligible for exchange.
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Sale items and discounted bundles may be excluded from exchanges unless the item received is defective or incorrect.
How to Request an Exchange
To request an exchange, contact our customer support team with your order number and the reason for the exchange. Our team will guide you through the process.
Exchange Shipping Charges
Shipping charges for exchanges due to a change of size or preference may be the customer's responsibility. If you receive a defective or incorrect item, please contact us so we can assist you.
Important Notes
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Exchanges are subject to stock availability.
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Please ensure you select the correct size before placing your order.
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Items that do not meet the exchange conditions may be declined.
For any questions or assistance, please contact our customer support team.
Urban Edge — Everyday Essentials. Modern Style.
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